We want you to be happy with PNR Decode. This Refund Policy explains when you may be eligible for a refund on your subscription and how to request one.
1. Eligibility for Refunds
- New subscribers may request a full refund within 14 days of their first paid charge if they are not satisfied with the service.
- Refunds may be considered where a documented technical fault on our side prevented you from using the service and we were unable to resolve it.
- Duplicate or accidental charges will be refunded in full.
2. Refund Timeframes
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the amount to appear, depending on your bank or card provider.
3. How to Request a Refund
- Email support@pnrdecode.com from the address associated with your account.
- Include your account email, the plan you subscribed to, and the reason for the request.
- We will acknowledge your request within one business day and let you know the outcome.
4. Non-Refundable Items
- Renewal charges after the initial 14-day window, unless required by law.
- Partial or unused portions of a billing period after the refund window has passed.
- Fees arising from misuse of the service or violations of our Terms of Use.
5. Cancellations
You can cancel your subscription at any time from your dashboard. Cancellation stops future billing; you keep access until the end of your current paid period. Cancelling does not automatically trigger a refund unless you qualify under the sections above.
6. Contact
Questions about refunds? Reach us at support@pnrdecode.com.